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HELP AND SUPPORT OF AKS IAS ACADEMY

AKS IAS Academy is dedicated to supporting the IAS journey of an individual.
The help and support section of AKS IAS Academy is committed to providing students with assistance and solutions to ensure a suitable learning experience. Whether you have questions about courses, technical issues, or general inquiries this page is designed to guide you through resolving your concerns effectively.

Course-related queries

  1. Enrollment assistance: Our academic counselors are there to guide you about the course or selecting the right program. contact us via email, or phone and we will guide you through the enrollment process.
  2. Course materials: we will provide all the enrolled students are complete access to comprehensive course materials. This also includes PDFs, videos, and test series. All students can reach us immediately if they encounter any issues regarding the course materials.
  3. Class schedule: The class schedules are shared in advance with all students enrolled either in offline or online mode.

Technical support

  1. Login issues: If you face difficulties logging into your account ensure that your email ID and password are entered correctly. Clear your browser cache and cookies. if you face any other problem, you can contact our support team with your registered email ID.
  2. Test-series and E-learning platform: Our technical support team is available to resolve all concerns you face during online test series like slow loading, submission errors, or any other glitches.
  3. Compatibility: Ensure that you use updated browsers of Google Chrome, Firefox, and Safari.

Payment and refunds

  1. Payment issues: If your payment has failed and you did not receive a confirmation after making a payment, please share the transaction details with our support team for verification.
  2. Refund policy: Refunds are processed according to our terms and conditions. For detailed information about eligibility and timelines, visit our Refund Policy section or contact our support team.

Feedback and Grievances

We value your feedback and try to improve continuously. If you have suggestions, complaints, or grievances, please share them through:

  1. Email- Send your concerns to our dedicated grievance email ID.
  2. Feedback form- The feedback form is available on our website. our team ensures that all grievances are addressed promptly and fairly.

Contact us

For any assistance, you can reach us through the following:
E-mail- info@aksias.com
Phone- +91 8448449709
Office address- AKS IAS (Head Office),House.no:1-10-249/1/1,Beside Sub Registrar Office Main Road,Near Eshwar Lakshmi Hospital, Ashoknagar Cross Roads, Hyderabad-500020, Telangana
For real-time support, visit our FAQ section for answers to common queries or chat with our representative using the live chat option available on our websites.

Social media support

Stay connected and receive updates, announcements, and support through our official social media channels. You may also reach us out on:

Our team is responsive across all platforms to ensure your concerns are addressed quickly.
At AKS IAS Academy, we are dedicated to supporting your IAS preparation journey. Don’t hesitate to reach out whenever you need help!